Frequently Asked Questions (FAQ)

1. How do I book a tour?
You can book a tour directly on our website, localtokyotours.com, by selecting your preferred tour, date, and time. Once your booking is complete, you will receive a confirmation email.

2. Can I customize my tour?
Yes! Our tours are personal one-on-one experiences. If you have any specific requests or places you’d like to visit, feel free to contact us directly via email and we will work with you on your personalized tour.

3. Is there a minimum or maximum number of participants per tour?
Our tours are designed for one-on-one experiences, but we may accommodate small groups upon request. Please contact us in advance to discuss group options.

4. What if I need to cancel my tour?
You can cancel your tour by sending us an email at contact@localtokyotours.com. Please refer to our Cancellation/Refund Policy for details on refunds based on the timing of your cancellation.

5. What happens if the weather is bad on the day of my tour?
In the case of flooding, hurricanes, or heavy snowfall, we will work with you to either reschedule the tour or offer a full refund if rescheduling isn’t possible.

6. Do you offer hotel pickups?
Our tour guide will typically meet you at the designated location mentioned on each tour listing. However, we understand that special accommodations may sometimes be needed. If you require a hotel pickup or a different meeting point, please contact us before booking your tour so we can discuss your needs and arrange accordingly.

7. What should I bring to the tour?
We recommend comfortable walking shoes, a camera, sunscreen, water, and cash. If there are any additional requirements for specific tours, we’ll let you know in advance.

8. Are your tours suitable for children?
Yes, we offer family-friendly tours. Please contact us ahead of time if you’re traveling with a stroller so we can make any necessary adjustments.

9. Do you offer tours in languages other than English?
At this time, our tours are conducted primarily in English. All our tour guides are bilingual in English and Japanese.

10. How can I contact you with additional questions?
You can reach us by email at contact@localtokyotours.com for any additional inquiries or special requests.

11. What happens if I’m late to the tour?
Please try to arrive on time for the start of your tour. If you anticipate being late, contact us as soon as possible. Depending on the circumstances and our guide’s availability, we may adjust the start time or shorten the tour to fit within the scheduled timeframe.

12. Can I bring pets on the tour?
Yes, pets are welcome on our tours! However, we kindly ask that you contact us beforehand so we can make any necessary adjustments to accommodate your pet and ensure a smooth experience for everyone.